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FAQ

Holiday Shipping Info (updated 11/29/2022)

Holiday shipping could take longer to get to you. We are seeing wait times of 7-9 business days currently. When you get your shipping confirmation email, please be patient. The volume of holiday shipping has increased globally. When you get the shipping notification, that means we have packed your order and dropped it off at USPS or UPS.

How do refunds and exchanges work?

Everything is a case by case process. If you get a shirt and it does not fit, we will send you a shipping label to send it back, once we get the shirt, we will send you the correct size!

For boxes, we don't do exchanges or refunds unless something comes broken.

When will my order ship?

Mystery Boxes and Extra Magic ships the same day your order (even on weekends)!

Dreamers Boxes will ship on the last day of the month but currently, they are shipping the same day you order!

Marvel items will ship in 3-5 business days. They are made to order so they print and ship!

My order is delayed

If your order is delayed, please reach out. Sometimes it takes the mail services 24-48 business hours to update tracking. If you have a tracking number, please reach out to your local mail.

Can I recycle my box?

100% YES! PLEASE RECYCLE YOUR BOX!

Can I cancel my subscription?

You can cancel you subscription after you have recieved 3 boxes!

To cancel your subscription, log into your account with the email you placed your order with. From there click "Manage Subscriptions" and press cancel.

Why are there bad reviews?

In 2021, we had a family emergency that lasted through March and April. It took us completely away from work and it took a long time to catch up. Some customers did not fully understand what was going on and left really bad reviews. I can say confidently that your order will ship fast and be full of magic!

Can I customize my box?

For the mystery box, you can request things such as characters, movies, and more! We will accomadate as much as we can!

The other option is to use our Mystery Bundle Builder! You can choose the type of products you want but they will still be a mystery!

My discount code is not working

Sometimes this happens because tech glitches out. Just reach out to us in the chat bubble and we will help out!

Can I trust you?

100% yes. We are a husband and wife team in Orlando that lives and breathes Disney! We do this to create magic for you!

I need a discount code

Send us a message in the chat! We would love to create some magic for you!

HOLIDAY SHIPPING DEADLINE

Our shipping deadline is to have your orders placed for holidays by 12/18 at 5:0 pm EST! We will be out of town from 12/19-12/27! So those days we will not be shipping orders! Get your order placed ASAP to guaruntee holiday arrival!