FAQ

You've got questions, we've got answers

 Open All the Time?

-Yep! You can place your order from the 1st day of the month to the last day of the month for whatever box is on sale!

Which payment methods do you accept?

-We accept whatever you want to pay with! Paypal, Credit Card, and you can email us about BitCoin ;)

What exactly happens after ordering?

-If you purchased the monthly box, you will be subscribed until you decide to cancel. If you purchased the one time box, you will receive it in the mail when that month comes around! If you purchased a blind box, we will put whatever product we have ready to go in and get it out! If you ordered a shirt, it will be shipped the next business day!

Do I receive an invoice for my order?

-Right after you place your order, you will get a confirmation email with your receipt!

Returns/Exchanges?

-We do not currently take returns or exchange sizes of clothing. If you are unhappy with your box, please contact us immediately. If there is an issue with product inside, please contact us and the shop of the product and we will help figure everything out.

When will I be billed again?

-For monthly subscriptions, you will be billed on the day that you purchased. So if you placed your order on March 1st, you will be billed again automatically on April 1st.

Can I cancel my subscription?

-Yes but after you have been subscribed for THREE MONTHS. If there is an emergency and you have to cancel before your three months is up, email us and we can figure out what to do.

Want to be a featured shop?

-If you would like to be a featured shop, please email us at hello@themousemerchbox.com. From there we can talk about what to do!

Refunds

-At this time we cannot do refunds unless something incredibly wrong has happened. In that case, please email us and we will let you know what the process is.

When will my box ship?

-Boxes will ship in 4-6 weeks after order! Blind Boxes will ship the day after the order is placed, except for the weekend. If orders for the blind box are placed on the weekend, they will not ship until Monday. Shirt orders are the same as blind boxes!

Blind Boxes?

-Our Blind Boxes are made up of product from all of our old boxes! If you see something you like from a past box, there is a good chance you can get it if we have it still! This box comes with 4-7 products...maybe more. We literally grab a handful or two of product and throw it in the box!