The Mouse Merch Box

FAQ

You've got questions, we've got answers

 Open All the Time?

-Yep! All the Disney Merchandise is always up for sale!

Which payment methods do you accept?

-We accept whatever you want to pay with; Paypal and Credit Card

What exactly happens after ordering?

-If you purchased the quarterly box, you will be subscribed until you decide to cancel. If you purchased the one time box, you will receive it in the mail when that month comes around! If you purchased a blind box, we will put whatever product we have ready to go in and get it out! If you ordered Disney Merch or a Disney Book, it will be shipped the next business day!

Do I receive an invoice for my order?

-Right after you place your order, you will get a confirmation email with your receipt!

Returns/Exchanges?

-We do not currently take returns or exchange sizes of clothing. If you are unhappy with your box, please contact us immediately. If there is an issue with product inside, please contact us and the shop of the product and we will help figure everything out.

When will I be billed again?

-For quarterly subscribers you will be billed every 90 days!

Can I cancel my subscription?

-Yes but after you have been subscribed for 2 Boxes!

Want to be a featured shop?

-If you would like to be a featured shop, please email us at hello@themousemerchbox.com. From there we can talk about what to do!

Refunds

-At this time we cannot do refunds unless something incredibly wrong has happened. In that case, please email us and we will let you know what the process is.

When will my box ship?

-Subscription Boxes will be shipped every Wednesday and Friday! Blind Boxes, Disney Books, and Disney Merch will ship the day after the order is placed, except for the weekend. If orders for the blind box, books, or Disney Merch are placed on the weekend, they will not ship until Monday. Shirt orders are the same as blind boxes!

Blind Boxes?

-Our Blind Boxes are made up of product from all of our old boxes! If you see something you like from a past box, there is a good chance you can get it if we have it still! This box comes with 4-7 products...maybe more. We literally grab a handful or two of product and throw it in the box!

Licensed Disney Product?

-Yes! Anything under the Disney Merch or Disney Books is Disney Licensed Product! Disney Licensed product is also in our Subscription!

Can I recycle your boxes?

-ABSOLUTELY! We want you to recycle our boxes! We love the earth we live on and want to see it thrive! RECYCLE YOUR BOX PLEASE!

Quarterly Subscription?

-Our subscription service is now quarterly or seasonal! You will be billed every 90 days for your subscription! 

When does my Blind Box Ship?

-Your Blind Box will ship the next day! So when you order on Wednesday, it gets shipped out first thing on Thursday morning!