The Mouse Merch Box

FAQ

You've got questions, we've got answers

 Open All the Time?

-Yep! All the Disney Merchandise is always up for sale!

Which payment methods do you accept?

-We accept whatever you want to pay with; PayPal and Credit Card

What exactly happens after ordering?

-If you purchased the quarterly box, you will be subscribed until you decide to cancel. If you purchased the one time box, you will receive it in the mail when that month comes around! If you purchased a blind box, we will put whatever product we have ready to go in and get it out! 

Do I receive an invoice for my order?

-Right after you place your order, you will get a confirmation email with your receipt!

Returns/Exchanges?

-We do not currently take returns or exchange sizes of clothing. If you are unhappy with your box, please contact us immediately. If there is an issue with product inside, please contact us.

When will I be billed again?

-For quarterly subscribers you will be billed every 90 days! Yearly Subscribers will be billed on the year of your first purchase. Book Club will be charged every 30 days.

Can I cancel my subscription?

-Yes but after you have been subscribed for 2 Boxes!

 Refunds

-At this time we cannot do refunds unless something incredibly wrong has happened. In that case, please email us and we will let you know what the process is.

Lost Packages

-Once the package leaves our office, there is nothing more we can do. Once USPS receives the package, if they lose it, we cannot do anything. No refunds will be given due to this and no second shipment of the same order will be shipped.

Licensed Disney Product?

-Yes! Everything in our shop is all Disney Licensed Product!

Can I recycle your boxes?

-ABSOLUTELY! We want you to recycle our boxes! We love the earth we live on and want to see it thrive! RECYCLE YOUR BOX PLEASE!

Quarterly Subscription?

-Our subscription service is now quarterly or seasonal (whatever you prefer to call it)! You will be billed every 90 days for your subscription!

Yearly Subscription?

-Our yearly subscription is your one stop shop for your subscription! You can pay a whole year upfront with a $20 discount and only having to pay shipping once! 

BLIND BOX INFO

-For our blind boxes, it is first come first serve. If you see a product that you love in an Instagram or Facebook post, be sure to get on ASAP and order the blind box. We have a notes section in checkout as well! If you want something specific, please request it and we will do the best we can to make it happen!

BOOK CLUB INFO

-We have just launched our MMB Book Club! Every month you will get a book and every 4 months you will get a mug based on the characters in the book! This box is always free shipping, you get discount codes to other products in our store, and you can join our exclusive facebook group to discuss the book of the month with the whole club! You can skip a box if you already have the book. You can cancel whenever you feel the need to...but you won't because this is incredibly fun.

COVID-19 INFO

-With COVID-19, most orders will be delayed. We are working like crazy to get the orders out to you as fast as possible while staying safe and making sure the product is safe as well. We are wearing gloves, mask, and wiping down every box and product that comes into our office and the re-wiping the box when we ship it out. Thank you for your patience as we navigate this really strange time. Orders could take roughly 10-15 Business days to ship at the most...they probably will be way quicker though.

OFFICE HOURS

-Office hours are now being implemented into TMMB. Office hours are 9:00 am EST-5:00 PM EST